MotoRadds App Support
Need help with the MotoRadds app? You're in the right place.
Contact Us
Email us at info@motoradds.com and we'll get back to you as soon as we can — usually within 1–2 business days. Include your @handle and a screenshot if something looks wrong; it helps us fix it faster.
Common Questions
My ride isn't recording. Ride recording needs location access. Check iPhone Settings → MotoRadds → Location and choose "While Using the App" (or "Always" if you want automatic ride detection and background recording). Precise Location should be on.
I'm not getting notifications. Check iPhone Settings → MotoRadds → Notifications and make sure they're allowed. Inside the app, you can also mute or unmute individual chats and area chat alerts.
How do I report a message or block someone? Long-press any message in area chat to report it, and open a rider's profile to block them. Blocking hides you from each other everywhere in the app.
How do I change my username (@handle)? Handles are unique and claimed once. If you have a problem with your handle or need it changed, email us.
How do I delete my account? In the app, go to Settings → Delete Account. This permanently removes your profile, rides, photos, and memberships, and frees up your @handle. You can also email us to request deletion.
Why doesn't the app show speed stats? By design. MotoRadds never shows speed statistics outside of verified racetracks — we don't reward riding fast on public roads. The best ride is the one you come home from.
Policies
Looking for help with an order from our store? Contact us at the same address — this page covers the MotoRadds mobile app.