Shipping policy

Shipping Policy

Processing and delivery

Orders are typically processed within 1–3 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery times vary by destination and the shipping method selected at checkout. Contact info@motoradds.com if your shipment is delayed or you need help with tracking.

Lost, damaged or missing shipments

Please contact us promptly with your order number and a description of the issue. For damage, include photos of the items, packaging and shipping label, and retain the packaging where reasonably possible. We review tracking and available evidence and may request a carrier investigation.

A “delivered” scan alone does not automatically resolve a claim where there is evidence of misdelivery or an incorrect scan. Theft or disappearance after verified delivery to the correct address is excluded from MotoRadds Transit Protection.

MotoRadds Transit Protection

Where Transit Protection is purchased or included with a qualifying bundle and shown on your order, eligible shipments are covered at every destination MotoRadds ships to, with no destination exclusions. After MotoRadds verifies an eligible loss-in-transit or shipping-damage claim, we arrange the replacement without waiting for the carrier’s claim decision. Shipping on approved Transit Protection replacements is free: MotoRadds pays the replacement shipping cost.

Submit a Transit Protection claim within 30 days of shipment confirmation or 15 days of delivery, whichever comes first. For an undelivered package, submit within 30 days of shipment confirmation. This is the deadline to submit the claim, not to complete the investigation. The service’s coverage and exclusions apply; rights and claim periods required by applicable law remain unchanged.

Reshipment costs without protection

If your order does not include Transit Protection, you may be responsible for reshipment or replacement shipping costs where permitted by law. This may include an agreed goodwill replacement or a package returned because of an incorrect address you supplied, refusal of delivery, or failure to collect it. We will explain any charge and obtain your agreement before arranging a chargeable reshipment.

There is no replacement shipping charge for an approved Transit Protection claim. Reshipments outside that service’s coverage are reviewed separately. We will not charge costs that MotoRadds is legally required to bear, including where applicable law requires a remedy for our error, non-delivery or defective goods. Declining protection does not remove your existing consumer rights.

Addresses and returned packages

Please check your address carefully at checkout and contact us promptly if you notice an error. A package returned to sender is not automatically reshipped. Contact us so we can confirm the address, reason for return and available resolution.

Customs and international orders

International customers may be responsible for customs fees, import duties, taxes or brokerage charges imposed by their country, where permitted by law. These charges are separate from shipping charges. Contact us before refusing a shipment so we can discuss the available options. Any refund or remedy required by applicable law remains available.

Your rights and contacting us

Transit Protection is optional and supplements your existing rights. Nothing in this policy excludes liability or limits a remedy that cannot lawfully be excluded or limited. We may request reasonable evidence to verify a claim; approval of a service claim does not require us to wait for the carrier’s claim decision.

Email info@motoradds.com with your order number for shipping questions or claims.